Privacy Policy

We value the trust you place in us. That's why we insist upon high standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our Website.

By using the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and Other Information

When you use our Website, we collect and store personal information provided by you from time to time. Our primary goal in doing so is to provide you with a safe, efficient, smooth, and customised experience. This allows us to provide services and features that are most likely to meet your needs and to customise our Website to make your experience safer and easier. More importantly, while doing so, we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you provide us with your personal information, you are no longer anonymous to us.

Where possible, we indicate which fields are required and which fields are optional. You always have the option not to provide information by choosing not to use a particular service or feature on the Website.

We may automatically track certain information about you based on your behaviour on our Website. We use this information to conduct internal research on our users' demographics, interests, and behaviour to better understand, protect, and serve our users. This information is compiled and analysed on an aggregated basis.

This information may include:

• The URL that you visited immediately before arriving at our Website;
• The URL you visit after leaving our Website;
• Your browser information;
• Your IP address; and
• Other information relating to your interaction with our Website.

We use data collection devices such as cookies on certain pages of the Website to help analyse web page flow, measure promotional effectiveness, and promote trust and safety.

Cookies are small files placed on your device that assist us in providing our services. Certain features of our Website may only be available through the use of cookies.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests.

Most cookies are session cookies, meaning that they are automatically deleted at the end of a session. You are free to decline cookies if your browser permits. However, doing so may prevent you from using certain features of the Website and may require you to re-enter your password more frequently during a session.

You may also encounter cookies or similar technologies on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to purchase products through the Website, we may collect information relating to your buying behaviour.

If you transact with us, we may collect additional information such as your billing address, payment-related details, and other information necessary to process your transaction.

If you choose to post messages on message boards, chat areas, feedback sections, or other areas of the Website, we may collect and retain the information you provide. We may retain such information as necessary to resolve disputes, provide customer support, and troubleshoot problems, as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence concerning your activities or transactions on the Website, we may collect and retain such information.

We may collect personally identifiable information such as your name, email address, phone number, payment-related details, and other information when you create an account or place an order with us.

While certain sections of the Website may be browsed without registration, some activities, such as placing an order, may require you to provide certain information.

We may use your contact information to communicate with you regarding your orders, products, services, offers, and information that may be relevant to your previous purchases or interests.

2. Use of Demographic, Profile and Personal Information

We use personal information to provide the services you request.

To the extent that we use your personal information for marketing purposes, we will provide you with the ability to opt out of such communications where applicable.

We may use your personal information to:

• Provide and improve our services;
• Process orders and payments;
• Resolve disputes;
• Troubleshoot problems;
• Promote a safe and secure service;
• Measure consumer interest in our products and services;
• Inform you about products, services, offers, and updates;
• Customise your experience;
• Detect and protect against error, fraud, abuse, and other unlawful activity;
• Enforce our terms and conditions; and
• Carry out other purposes disclosed to you at the time your information is collected.

In our efforts to continually improve our products and services, we may collect and analyse demographic and profile data relating to users' activity on our Website.

We may identify and use your IP address to help diagnose problems with our server, administer our Website, identify broad geographic information, detect misuse, and gather demographic information.

We may collect IP address information to identify approximate location for research, fraud-prevention, security, and lawful purposes.

Where we reasonably believe that our Website, ordering system, or resources are being deliberately abused, including through orders placed without a genuine intention to purchase, we reserve the right to take appropriate action in accordance with applicable law.

We may occasionally invite you to participate in optional online surveys. These surveys may request contact information and demographic information such as postal code, age, or income range. We may use this information to better understand our customers and provide content or services relevant to their preferences.

Cookies

A cookie is a small piece of information stored by a web server on a web browser so that it can later be read by that browser. Cookies enable a website to remember information specific to a particular user.

We may use both persistent and temporary cookies. The information collected through cookies is used to improve the functionality, security, and usability of our Website.

3. Sharing of Personal Information

We may share personal information with our corporate entities, affiliates, service providers, or business partners where necessary to:

• Detect and prevent identity theft, fraud, abuse, and other potentially unlawful activities;
• Correlate related or multiple accounts to prevent misuse of our services;
• Provide services requested by you;
• Process orders, payments, deliveries, customer support, and other operational activities; and
• Facilitate joint or co-branded services where applicable.

Our corporate entities and affiliates shall not use your personal information for independent marketing purposes unless you have provided the necessary consent.

We may disclose personal information where required by law or where we reasonably believe that such disclosure is necessary to comply with a subpoena, court order, legal process, governmental requirement, or other lawful obligation.

We may also disclose personal information to law-enforcement authorities, third-party rights holders, or other persons where reasonably necessary to:

• Enforce our Terms of Use or Privacy Policy;
• Respond to claims that content, advertisements, postings, or activities violate the rights of third parties;
• Prevent fraud, abuse, or unlawful activity; or
• Protect the rights, property, security, or safety of our users, our business, or the public.

In the event of a merger, acquisition, restructuring, amalgamation, sale of assets, or other business transaction involving us or our business, some or all personal information may be transferred to the relevant business entity. Any successor entity receiving such personal information shall be required to handle it in accordance with applicable law and the privacy obligations applicable to the transaction.

4. Links to Other Websites

Our Website may contain links to third-party websites that may collect personally identifiable information about you.

NAPPEE is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

5. Security Precautions

We maintain reasonable security measures designed to protect information under our control against unauthorised access, loss, misuse, alteration, or disclosure.

Where applicable, secure systems and appropriate technical and organisational safeguards are used when you access or modify account information.

Once your information is in our possession, we follow reasonable security practices and procedures designed to protect it against unauthorised access.

6. Choice / Opt-Out

We provide users with the opportunity to opt out of receiving non-essential promotional or marketing-related communications from us.

If you no longer wish to receive such communications, you may use the unsubscribe option provided in the relevant communication or contact us at hi@nappee.com.

7. Your Consent

By using the Website and/or providing your information, you consent to the collection, processing, use, and disclosure of the information you provide in accordance with this Privacy Policy and applicable law.

If we change this Privacy Policy, the updated version will be posted on this page so that you can remain informed about what information we collect, how we use it, and under what circumstances it may be disclosed.

8. Grievance Officer

In accordance with applicable provisions of the Information Technology Act, 2000 and the rules made thereunder, grievance-related communications may be directed to:

NAPPEE
128 A Second Floor
Siddhar Koil Main Road
Kandampatty By-Pass
Salem – 636005
Tamil Nadu, India

Email: hi@nappee.com

9. Questions

If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us at hi@nappee.com.